Whether between you and another person, you and the business or two people you work with, conflict is an unproductive emotion and has a negative influence on everybody involved. This course looks at techniques to successfully combat Conflict once it has arisen and to identify the initial signs in order that it can be prevented before it evolves in the first place.

Learn the communication skills required in the demanding work place to get things done promptly and efficiently using assertiveness professionally.

Aggression is an emotion which can have a negative effect on you and people around who are either directly subject to the aggression or witness to it. This handling aggression at work training course looks at different techniques to handle these incidences when they arise, diffuse them and return a damaging relationship to a professionally satisfactory one.