Great customer service is critical to your organisation. At Elite Training we offer outstanding tailored customer service training to add real value and raise your customer care standards to an exceptional level, whilst improving staff motivation and organisational performance.
This course is suitable for all service staff whether their customer interactions are telephone-based, online or face-to-face and for the company's managers. Managers could attend the training course separately.
Your delegates will learn to:
Customer Service is part of the Operations / Departmental Manager Level 5 apprenticeship standard, Team Leader / Supervisor Level 3 apprenticeship standard, Business Administrator Level 3 apprenticeship standard, Junior Management Consultant Level 4 apprenticeship standard, Associate Project Manager Level 4 apprenticeship standard, Sales Executive Level 4 apprenticeship standard, HR Consultant /Partner Level 5 apprenticeship standard and HR Support Level 3 apprenticeship standard, hence when delivered as part of these apprenticeships, you can utilise your apprenticeship levy to cover your Learning and Development (L&D) investment. See our apprenticeship overview for more information on this cost effective way to invest in your organisation's customer service and customer care skills.
“Excellent communication - pitched at the right level. I will be recommend this training to colleagues.” K. Saint – Dorset County Council
“I’ve done a few customer services courses, but this has been the best.” K. Slatcher – BASIS Registration Ltd
Elite Training will not pass your contact details on to any third parties, and will only contact you in relation to your enquiries.