One or five days - depending on your needs


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To get the most out of your business you need to get the most out of your staff.

Our Managing People Course teaches Managers techniques to inspire and motivate staff whilst exceeding the needs of the business.


Managers need a wide skills set to meet the challenges they are presented with. They are required to lead and motivate their team; be able to manage change, deal with difficult people, manage performance, coach and develop their staff – and the list goes on!

Our management training course provides managers with the knowledge and skills required to perform their role.

Managers must also use a structured, well-informed approach to get the best results from the people and other resources they manage. During the training, we will ensure that delegates experience real life workplace situations and plan strategies to deal with business and staff management issues.

We help managers to build confidence and achieve better results through an enjoyable learning experience.

"Leadership is the ability to get a person to do what you want, when you want it done, in the way you want it done because they want to." Dwight D. Eisenhower


Suitable for those who are new to management or people who have been managers for some time but want to refresh themselves on the basics of management and ensure that they are up-to-date with management techniques. We will design and deliver a training course that is centred on your exact requirements and based upon your manager's training needs.

Objectives of the Management Training Course

  • To provide mangers with the necessary knowledge, skills and behaviours to increase their effectiveness in their current roles.
  • To equip managers with the skills necessary for them to adapt to changing demands in the future.
  • To improve succession planning by providing a structured development program which will enable managers to fulfil their potential within the company.
  • Methodology
  • In order to establish the training needs of managers we ask clients the following questions:


  • What training they should receive?
  • When they should do the training?
  • Where the training should take place?
  • Why the manager should attend? – What is their role and what are their training needs?
  • How the training should be done? – Length, modular, etc.

This helps us to tailor the course to meet our client's needs and decide on which of the following four areas of responsibility for a supervisor are essential for the course:


This one-day leadership training course will enable delegates to:

  • see themselves as leaders
  • identify what gets in the way of being an effective leader
  • dispute self-limiting beliefs that prevent them from being fully committed to a leadership role
  • draw out their own leadership abilities
  • handle leadership issues they currently face
  • handle specific problems or difficulties in the leadership arena.

We will facilitate an interactive and practical day. Through hands-on exercises, crafted experiences and group discussions, the workshop will help prepare delegates practically and psychologically for stepping into leadership roles.


  • understand the difference between leading and managing
  • see themselves as true leaders
  • challenge self-limiting beliefs that prevent them taking on leadership roles
  • gain practical skills to handle difficult conversations
  • identify their default leadership style
  • learn how to adapt leadership styles to suit particular individuals or teams
  • learn to use the concept of values identification as a powerful way of developing themselves and others.
  • instead of emotions in an assertive confrontation
  • Approaches to deal with conflict and why our actions affect others behaviour (Transactional Analysis).
  • Manage discipline and grievance matters
  • Identify and meet training and development needs of staff to ensure they produce good results
  • Plan the work of the team and individuals, ensuring right person for the right job
  • Assess the work of team and individuals
  • Give feedback and encouragement to teams and individuals
  • Help to deal with staff whose performance is unsatisfactory
  • Developing self and others to meet objectives
  • Achieving results through people.


  • Monitor and control resources
  • Identify problems quickly
  • Identify and recommend solutions to problem
  • Implement solutions
  • Meeting and exceeding customer expectations
  • Providing quality service
  • Meeting KPI's
  • Ensuring smooth workflow.


  • Appreciate the barriers to effective communication
  • Identify information needs of listeners
  • Adapt communication styles appropriate to the listeners/situation including selecting an appropriate time and place
  • Listen actively, ask questions, clarify points and check mutual understanding
  • Give and receive feedback
  • Ensure confidentiality
  • Use effective communication skills for meetings or presentations
  • Carry out team briefings
  • Be able to give orders and instructions if appropriate
  • Gather and record information
  • Carry out performance management
  • Assist with recruitment and selection
  • Train and develop staff.


Following discussion with our clients we then set the learning outcomes. This is an example of part of the managing information, training learning outcomes:

On completion of this section of the syllabus, the participant will be able to:

Primary Learning Outcome

Accept the need for managers to develop effective communication skills.

Secondary Outcomes

  • Understand the benefits of effective oral and written communication skills.
  • Recognize that communication is a two way process.
  • Apply active listening skills.
  • Identify barriers to effective communication and causes of misunderstanding.
  • Write clear letters, memos, forms and instructions.
  • Demonstrate effective oral briefing skills.
  • Identify occasions when oral communication is appropriate.
  • Gather and analyse information for briefing.
  • Prepare an effective oral briefing.
  • Encourage feedback.
  • Demonstrate effective writing skills.
  • Identify occasions when written communication is appropriate.
  • Describe the main forms of written communication in the workplace.
  • Write short letters or memoranda on work-related topics
  • Apply the rules of accuracy, brevity and clarity.
  • Participate effectively in meetings.
  • Identify the purposes of meetings in the working environment.
  • Describe the characteristics of a successful meeting.
  • Understand what constitutes a successful meeting.

Other learning outcomes will be agreed with our client.


pdfClick here to see a PDF file of this Management Course and some example programmes.


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Contact Us

Graeme Jones
Head of Training Services
Elite Training European Ltd
3 Parkers Place
Martlesham Heath

Telephone: +44 (0) 20 3290 1473

Email: training@elitetraining.co.uk


  • For over 20 years we've been delivering excellent management training and personal development skills to businesses and public sector organisations across the UK.
  • Our trainers enhance the learning experience with our high energy, results driven approach.
  • Experiential learning with business games and training materials help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points.


  • Training Courses: Skilled and experienced trainers that develop and understand your needs and deliver enjoyable, tailored and cost-effective in-house training.
  • Business Games: Fun and realistic, sold worldwide to use over and over again for quality development.
  • Team Building: Injecting training expertise, real-life examples and fun to draw out key learnings.
  • Coaching: Results driven executive and business coaching, creating environments where people develop and thrive, improving performance.
  • Development Programmes: Tailored and bespoke programmes, developing and inspiring leaders, supporting strategic objectives and business change.



Here are some of our customers who appreciate our experience in training and enjoyed our courses and business games:


If you are interested in finding out more about our bespoke management course for organisations, please fill out the form.

We design and deliver interactive tailored training courses, from one-to-ones, to larger groups, usually in-house, tailored to business' unique requirements. We don’t run open public, online or distance learning courses.

To tailor management training, please call us on:

+44 (0) 20 3290 1473

Elite Training will not pass your contact details on to any third parties, and will only contact you in relation to your enquiries.


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Telephone: +44 (0) 20 3290 1473

Email: info@elitetraining.co.uk


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