ABOUT YOUR TELEPHONE SALES TRAINING COURSE

Address individuals' skills in the commercial use of the telephone - both inbound and outbound calls, understanding the basic concepts of phone selling, call management and planning and the personal styles of communication needed to use it effectively.

Our phone sales course covers the methods and techniques needed to deliver improved sales performance, especially for companies who need to take orders by telephone or to make outbound calls to prospective clients. Training delegates will learn to use the telephone more naturally, with confidence and with a clear purpose in mind.

Delegates will develop insights into their strengths and areas for development. They will be coached to develop strategies to manage both.

WHO WILL BENEFIT FROM TELESALES TRAINING:

Any member of staff who is responsible for handling company telephone enquiries or orders, or for a company's telesales of products or services.

BY THE END OF THE TELEPHONE SALES COURSE, DELEGATES WILL BE ABLE TO:

• Use the telephone effectively for both inbound and outbound calls
• Feel confident in planning and managing calls
• Develop a rapport with a customer
• Assess the customer's needs relative to the companies services or products
• Make an offer and deal with any negative responses
• Identify areas for further skills training.

UTILISE YOUR APPRENTICESHIP LEVY

Telesales is part of the Sales Executive Level 4 apprenticeship standard, hence when delivered as part of these apprenticeships, you can utilise your apprenticeship levy to cover your Learning and Development (L&D) investment. See our apprenticeship overview for more information on this cost effective way to invest in your organisation's telephone sales skills.

More Information

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Graeme Jones
Head of Training Services
Elite Training European Ltd
3 Parkers Place
Martlesham Heath
Ipswich
IP5 3UX
UK

Telephone: +44 (0) 20 3290 1473

Email: training@elitetraining.co.uk

• For 25 years we've been delivering excellent bespoke business, management and personal development skills training courses to organisations, including businesses, public sector and not for profit across the UK and EMEA.
• Our trainers enhance the learning experience with our high energy, results driven, interactive approach, both in the classroom or through live remote training.
• Experiential learning with business games and training materials help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points.

• Training Courses: Skilled and experienced trainers that develop and understand your needs and deliver enjoyable, tailored and cost-effective in-house training.
• Business Games: Fun and realistic, sold worldwide to use over and over again for quality development.
• Team Building: Injecting training expertise, real-life examples and fun to draw out key learnings.
• Coaching: Results driven executive and business coaching, creating environments where people develop and thrive, improving performance.
• Development Programmes: Tailored and bespoke programmes, developing and inspiring leaders, supporting strategic objectives and business change.
• Apprenticeship Standards: Utilise your apprenticeship levy for Level 5 Operations / Departmental Manager and Level 3 Team Leader / Supervisor, designed to your unique requirements.
• Your choice of in-person or remote learning and development.

Here are some of our customers who appreciate our experience in training and enjoyed our courses and business games:

Testimonials from the telephone sales course

“An excellent course, a lot to learn in just two days, but I gained many new ideas from the course content. I will make particular use of presenting myself and the product on the telephone and face-to-face.”M. Ridley – John Catt Educational Ltd

“Overall everyone was extremely positive, and walked away more confident in taking a sales enquiry including techniques to listen carefully and to use open questions. I think before the training some were a little worried to how relevant the training would be to them, however they all advised that many aspects were very relevant to their everyday role, even if they do not respond to many direct sales enquires.” L. Colebourn – DPAS

If you are interested in finding out more about our bespoke telephone sales skills course for organisations, please fill out the form.

We design and deliver interactive tailored training courses, from one-to-ones, to larger groups, usually in-house, tailored to business' unique requirements. We don’t run open public, online or distance learning courses.

To tailor telephone sales, please call us on:

+44 (0) 20 3290 1473

Elite Training will not pass your contact details on to any third parties, and will only contact you in relation to your enquiries.