One Day


In-house: Live remote or your office

Training Dates

Client's preferred dates


Contact us - option to use your apprenticeship levy for a year's programme

Learn the communication skills required in the demanding work place to get things done promptly and efficiently using assertiveness professionally.


Assertiveness means to be honest and forthright – and still support the opinions and feelings of others. Gain the confidence and competence to display assertiveness rather than aggressive behaviour.

Assertiveness should not be confused with aggression because aggressive people adopt a 'I win – you lose' mentality to achieve their objectives. The aim should be to solve the problem and get the best result.

Delegates learn how to deal with issues, instead of emotions in an assertive confrontation and the most effective way to ask for what they want. They also learn the various approaches to deal with conflict and why our actions affect others behaviour (Transactional Analysis).

Our assertiveness course contains many practical hints and tips to help you get your message across in a more confident manner, and will enable you to feel more comfortable with your own ability to say yes or no when you mean it.

We will help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

A lack of confidence means a drop in performance; this causes a lack in confidence, and so on... Learn how to stop this process now.


Anyone wanting to develop personal effectiveness by being assertive.

By the end of the assertive training course delegates will be able to...

  • use assertive behaviour rather than aggressive or passive behaviour
  • analyse the styles of behaviour and know how to respond to them
  • say no without feeling guilty
  • face the behaviour of others – know how to prepare, what to do and say
  • handle put-downs and a domineering personality
  • use appropriate verbal and non-verbal behaviour in different situations
  • appreciate the benefits of assertiveness
  • use your enhanced feelings of self-confidence in a productive manner.


Assertiveness is a key contribution to effective communication skils, hence part of the Operations / Departmental Manager Level 5 apprenticeship standard, Team Leader / Supervisor Level 3 apprenticeship standard, Business Administrator Level 3 apprenticeship standard, Junior Management Consultant Level 4 apprenticeship standard, Associate Project Manager Level 4 apprenticeship standard, Sales Executive Level 4 apprenticeship standard, HR Consultant /Partner Level 5 apprenticeship standard and HR Support Level 3 apprenticeship standard, hence when delivered as part of these apprenticeships, you can utilise your apprenticeship levy to cover your Learning and Development (L&D) investment. See our apprenticeship overview for more information on this cost effective way to invest in your organisation's assertiveness skills.


More Information

pdfBusiness Games Brochure

pdfCourse Brochure

pdfTeam Building Brochure

Graeme Jones
Head of Training Services
Elite Training European Ltd
3 Parkers Place
Martlesham Heath

Telephone: +44 (0) 20 3290 1473

Email: training@elitetraining.co.uk

About us

  • For 25 years we've been delivering excellent bespoke business, management and personal development skills training courses to organisations, including businesses, public sector and not for profit across the UK and EMEA.
  • Our trainers enhance the learning experience with our high energy, results driven, interactive approach, both in the classroom or through live remote training.
  • Experiential learning with business games and training materials help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points.


  • Training Courses: Skilled and experienced trainers that develop and understand your needs and deliver enjoyable, tailored and cost-effective in-house training.
  • Business Games: Fun and realistic, sold worldwide to use over and over again for quality development.
  • Team Building: Injecting training expertise, real-life examples and fun to draw out key learnings.
  • Coaching: Results driven executive and business coaching, creating environments where people develop and thrive, improving performance.
  • Development Programmes: Tailored and bespoke programmes, developing and inspiring leaders, supporting strategic objectives and business change.
  • Apprenticeship Standards: Utilise your apprenticeship levy for Level 5 Operations / Departmental Manager and Level 3 Team Leader / Supervisor, designed to your unique requirements.
  • Your choice of in-person or remote learning and development.

Here are some of our customers who appreciate our experience in training and enjoyed our courses and business games:


If you are interested in finding out more about our bespoke assertiveness course for organisations, please fill out the form.

We design and deliver interactive tailored training courses, from one-to-ones, to larger groups, usually in-house, tailored to business' unique requirements. We don’t run open public, online or distance learning courses.

To tailor assertiveness training, please call us on:

+44 (0) 20 3290 1473

Elite Training will not pass your contact details on to any third parties, and will only contact you in relation to your enquiries.