Learn the communication skills required in the demanding work place to get things done promptly and efficiently using assertiveness professionally.
Assertiveness means to be honest and forthright – and still support the opinions and feelings of others. Gain the confidence and competence to display assertiveness rather than aggressive behaviour.
Assertiveness should not be confused with aggression because aggressive people adopt a 'I win – you lose' mentality to achieve their objectives. The aim should be to solve the problem and get the best result.
Delegates learn how to deal with issues, instead of emotions in an assertive confrontation and the most effective way to ask for what they want. They also learn the various approaches to deal with conflict and why our actions affect others behaviour (Transactional Analysis).
Our assertiveness course contains many practical hints and tips to help you get your message across in a more confident manner, and will enable you to feel more comfortable with your own ability to say yes or no when you mean it.
We will help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.
A lack of confidence means a drop in performance; this causes a lack in confidence, and so on... Learn how to stop this process now.
Anyone wanting to develop personal effectiveness by being assertive.
By the end of the assertive training course delegates will be able to...
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