One to five days - depending on your needs


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The supervisor is the critical business link between the higher echelons of a business deciding strategy and the people employed to deliver that strategy. The supervisor requires a whole range of skills to achieve the goals of the business and meet the needs of the supervised staff. This course trains new or existing supervisors on those essential skills to be successful.


One day a person is 'one of the team' and the next day they can be a supervisor of the team. To perform this role effectively and get results through other people, requires a new range of supervisor skills.

This course helps participants to make the transition from team member to an efficient and respected supervisor.

Our supervisor courses cover the important areas a supervisor needs. Through exercises, case studies, practical examples and clear guidelines we will develop the necessary skills and knowledge to achieve results through the effective supervision of staff.


First line managers, supervisors or team leaders new to the role of supervision, or for anyone who is considering taking on or applying for a new position that requires supervision of others.

Our supervisory skills training helps participants to make the transition from team member to an efficient and respected supervisor.

Duration: 1 to 5 days depending on delegates needs


  • To provide supervisors with the necessary knowledge, skills and behaviours to increase their effectiveness in their current roles
  • To equip supervisors with the managerial skills necessary for them to adapt to changing demands
  • To improve succession planning by providing a structured development program which will enable supervisors to fulfil their potential within the company.


In order to establish the training needs of supervisors we ask clients the following questions:

  • Who should receive the supervisor skills training?
  • What training they should receive?
  • When they should do the training?
  • Where the training should take place?
  • Why the supervisor should attend? – What is their role and what are their training needs?
  • How the training should be done? – Length, modular, etc.

This helps us to tailor supervisors courses to meet our client's needs and decide on which of the following four areas of responsibility for a supervisor are essential for the course:

  • Manage Activities
  • Planning and organizing work
  • Monitoring performance and looking for ways to improve
  • Maintain Health and safe environment
  • Prioritising work
  • Day to day work planning/allocation
  • Setting standards/meeting KPI's (Key Performance Indicators – related to the business targets).


  • Recognise why supervisors are needed
  • To identify the roles and responsibilities of supervisors
  • State what they do and identify their role in meeting business priorities
  • Establish what relationships supervisors need to develop in order to meet business priorities
  • Recognize their training and development needs and take responsibility for self-managed development
  • Gain an awareness of their management style, with its strengths and weaknesses
  • Manage their time to meet objectives
  • Gain the trust and support of colleagues/team
  • Gain the trust and support of their manager
  • Minimize and handle conflict
  • Develop assertive behaviour rather than being passive or aggressive
  • How to deal with issues, instead of emotions in an assertive confrontation
  • The approaches to deal with conflict and why our actions affect others behaviour (Transactional Analysis).
  • Identify and meet training and development needs of staff to ensure they produce good results
  • Plan the work of the team and individuals, ensuring right person for the right job
  • Assess the work of team and individuals
  • Give feedback and encouragement to teams and individuals
  • Help to deal with staff whose performance is unsatisfactory
  • Developing self and others to meet objectives
  • Achieving results through people


  • Identify resources needed and any potential shortfall
  • Monitor and control resources
  • Identify problems quickly
  • Identify and recommend solutions to problem
  • Implement solutions
  • Meeting and exceeding customer expectations
  • Providing quality service
  • Meeting KPI's
  • Ensuring smooth workflow.


  • Appreciate the barriers to effective communication
  • Identify information needs of listeners
  • Adapt communication styles appropriate to the situation including selecting an appropriate time and place
  • Listen actively, ask questions, clarify points and check mutual understanding
  • Give and receive feedback
  • Ensure confidentiality
  • Use effective communication skills for meetings or presentations
  • Carry out team briefings
  • Be able to give orders and instructions if appropriate
  • Gather and record information
  • Carry out performance management
  • Assist with recruitment and selection
  • Train and develop staff.


Following discussion with our clients we then set the learning outcomes. This is an example of part of the managing information training learning outcomes:

On completion of this section of the syllabus the supervisor will be able to:

Primary Learning Outcome

Accept the need for supervisors or team leaders to develop effective communication skills.

Secondary Outcomes

  • Understand the benefits of effective oral and written communication skills
  • Recognize that communication is a two way process
  • Apply active listening skills
  • Identify barriers to effective communication and causes of misunderstanding
  • Write clear letters, memos, forms and instructions
  • Demonstrate effective oral briefing skills
  • Identify occasions when oral communication is appropriate
  • Gather and analyse information for briefing
  • Prepare an effective oral briefing
  • Encourage feedback
  • Demonstrate effective writing skills
  • Identify occasions when written communication is appropriate
  • Describe the main forms of written communication in the workplace
  • Write short letters or memoranda on work-related topics
  • Apply the rules of accuracy, brevity and clarity
  • Participate effectively in meetings
  • Identify the purposes of meetings in the working environment
  • Describe the characteristics of a successful meeting
  • Understand what constitutes a successful meeting.


  • For over 20 years we've been delivering excellent management training and personal development skills to businesses and public sector organisations across the UK.
  • Our trainers enhance the learning experience with our high energy, results driven approach.
  • Experiential learning with business games and training materials help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points.


  • Training Courses: Skilled and experienced trainers that develop and understand your needs and deliver enjoyable, tailored and cost-effective in-house training.
  • Business Games: Fun and realistic, sold worldwide to use over and over again for quality development.
  • Team Building: Injecting training expertise, real-life examples and fun to draw out key learnings.
  • Coaching: Results driven executive and business coaching, creating environments where people develop and thrive, improving performance.
  • Development Programmes: Tailored and bespoke programmes, developing and inspiring leaders, supporting strategic objectives and business change.



Here are some of our customers who appreciate our experience in training and enjoyed our courses and business games:


Testimonials from the Supervisory Skills Course

“A nice mix of written information and practical sessions. Very good course. I felt confident in taking part in practical activities and didn't feel afraid to say my views. Enjoyed myself. Mick is a very good facilitator.”K. O'Loughlen - Wandsworth Campus

“A lot of information was provided which is very useful and enjoyable. An excellent tutor who met all the group needs.”M. Dangarembizi - HORIBA

“A very good course, I need more courses like this. I gained lots of information by interesting teaching methods.”G. Sivalingam – French Croissant Company

If you are interested in finding out more about our bespoke supervisory skills course for organisations, please fill out the form.

We design and deliver interactive tailored training courses, from one-to-ones, to larger groups, usually in-house, tailored to business' unique requirements. We don’t run open public, online or distance learning courses.

To tailor supervisory skills training, please call us on:

+44 (0) 20 3290 1473

Elite Training will not pass your contact details on to any third parties, and will only contact you in relation to your enquiries.


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Telephone: +44 (0) 20 3290 1473

Email: info@elitetraining.co.uk


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