The telephone is still one of the most effective tools to reach out to your customers, build an understanding of their needs and provide solutions to their requirements. Used effectively, it can significantly enhance your sales and build a productive bond between your business and customers.
This Course teaches the importance of dealing professionally with customers and techniques to ensure a successful outcome for both customer and business.
The telephone is an important tool that provides the means by which business is delivered to your door. However, the telephone enquiry is an opportunity, not a guarantee of business.
It is amazing how quickly we form an impression about a person or company when our telephone call is answered.
Customers who are treated well will call again and bring you more business and most calls could be handled better if staff are taught to see things from the customer's perspective.
Our telephone training course will enable staff to develop techniques to ensure they make the most of each opportunity available from every enquiry.
It is relatively easy to bring about substantial improvements by using the techniques taught on this course.
Delegates find the workbook they complete on the course an invaluable tool. It is also an excellent reference to use in the workplace.
All telephone users who could affect the reputation of your organisation.
“I learnt a lot about responding to different callers. The seminar kept me interested all the time with PowerPoint presentations and discussions. The workbook covered everything I wanted to know.”
P. Hetherington – David Smith St Ives Ltd.
“The course was educational and fun at the same time. Everything was very clear with good explanations.”G. Nantais – Nash Matthews.
“I enjoyed the course. The tutor was very nice and made everything interesting. I will definitely be more assertive when transferring calls through to people who don't want o take them. I will also not let my mood transmit to the person calling – if I am having a bad day.” C. Creighton – Northern Ireland Office.
Elite Training will not pass your contact details on to any third parties, and will only contact you in relation to your enquiries.