One Day


Your Offices (In-House)


Client's preferred dates


Contact us

Whether between you and another person, you and the business or two people you work with, conflict is an unproductive emotion and has a negative influence on everybody involved. This course looks at techniques to successfully combat Conflict once it has arisen and to identify the initial signs in order that it can be prevented before it evolves in the first place.


Modern quality management systems involve individuals with a larger number and wider variety of other people in the course of their work than ever before, which inevitably means more opportunity for conflicts to arise.

For the individual, conflict is a major source of stress and can easily assume the sort of proportions, which overshadow everything else at work. It has knock-on effects for the organisation as a whole. It decreases productivity, upsets relationships, creates factions, causes absenteeism, prompts resignation, makes recruitment difficult, prevents creative thinking – in short, it wastes energy, time and money.

Each of us has a way of dealing with conflict that minimises the emotional trauma that we experience. Commonly we use the same strategy for many different types of situations, this has many disadvantages. Responding to conflict involves selecting the most appropriate strategy for successful conflict management. This requires an understanding of the ways the disagreement can be approached.



An autocratic, coercive management style can soon leads to a lack of moral and possible action against the manager. Modern managers negotiate with their staff and help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees.

Our conflict resolution training course will provide you with a number of "tools" to use when dealing with conflict.


All staff who would benefit from helping others to resolve interpersonal differences at work.


Your delegates will learn to:

  • identify different types of conflict at work and know your preferred method of dealing with conflict
  • use different strategies for dealing with conflict and use assertive behaviour rather than aggressive or passive behaviour
  • make best use of body language, listening and oral communication
  • keep your cool, stand your ground and reach a positive resolution
  • save time – conflict holds back productivity.

Developed in conjunction with Joomla extensions.

Contact Us

Graeme Jones
Head of Training Services
Elite Training European Ltd
3 Parkers Place
Martlesham Heath

Telephone: +44 (0) 20 3290 1473

Email: training@elitetraining.co.uk


  • For over 20 years we've been delivering excellent management training and personal development skills to businesses and public sector organisations across the UK.
  • Our trainers enhance the learning experience with our high energy, results driven approach.
  • Experiential learning with business games and training materials help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points.


  • Training Courses: Skilled and experienced trainers that develop and understand your needs and deliver enjoyable, tailored and cost-effective in-house training.
  • Business Games: Fun and realistic, sold worldwide to use over and over again for quality development.
  • Team Building: Injecting training expertise, real-life examples and fun to draw out key learnings.
  • Coaching: Results driven executive and business coaching, creating environments where people develop and thrive, improving performance.
  • Development Programmes: Tailored and bespoke programmes, developing and inspiring leaders, supporting strategic objectives and business change.



Here are some of our customers who appreciate our experience in training and enjoyed our courses and business games:


Testimonials from the Conflict at Work Course

“A first class facilitator/trainer. I enjoyed it all – but of particular interest was the psychology and conflict styles. I enjoyed and benefited from the course today. I should like to use Elite again – very good.” T. Giaffreda – IKEA

“All parts of the seminar were very useful. It made you think about where you may be going wrong. I would like to do another seminar.” I. Oliver – Akzo Nobel

If you are interested in finding out more about our bespoke conflict resolution course for organisations, please fill out the form.

We design and deliver interactive tailored training courses, from one-to-ones, to larger groups, usually in-house, tailored to business' unique requirements. We don’t run open public, online or distance learning courses.

To tailor conflict resolution training, please call us on:

+44 (0) 20 3290 1473

Elite Training will not pass your contact details on to any third parties, and will only contact you in relation to your enquiries.


Follow us


Elite Training European Ltd

Telephone: +44 (0) 20 3290 1473

Email: info@elitetraining.co.uk


EliteTrainingEU RT @digital_balance: Two great ways to start a Wednesday! We welcomed Chris Hynda to the team as our new Technical Lead and he arrived with…

© 2017 Elite Training European Ltd. All Rights Reserved | Website Design by SE24MEDIA

Please publish modules in offcanvas position.

The cart is empty