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Conflict Resolution

Whether between you and another person, you and the business or two people you work with, conflict is an unproductive emotion and has a negative influence on everybody involved. This course looks at techniques to successfully combat Conflict once it has arisen and to identify the initial signs in order that it can be prevented before it evolves in the first place.

Dealing with Difficult People

Learn the communication skills required in the demanding work place to get things done promptly and efficiently using assertiveness professionally.

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Handling Aggression

Coming soon