DURATION

1 day

TRAINING DATES

Client's preferred dates

COSTS

Contact us

Marketing by telephone can be one of the most cost efficient strategies to employ as part of your marketing strategy.

Learn how to speak to potential and existing customers and maximise your sales with practical techniques specifically designed for that telephone contact.

ABOUT

Our telephone selling training course addresses the individual's skills in commercial use of the telephone – both inbound and outbound calls.

The course addresses the basic concepts of phone selling, call management and planning and the personal styles of communication needed to use it effectively.

Our course on phone sales training covers the methods and techniques needed to deliver improved sales performance, especially for companies who need to take orders by telephone or to make outbound calls to prospective clients. Delegates will learn to use the telephone more naturally, with confidence and with a clear purpose in mind.

Delegates will develop insights into their strengths and areas for development. They will be coached to develop strategies to manage both.

WHO WILL BENEFIT: 

Any member of staff who is responsible for handling company telephone enquiries or orders, or for a company's telesales of products or services.

BY THE END OF THE TELEPHONE SALES TRAINING COURSE, DELEGATES WILL BE ABLE TO: 

  • use the telephone effectively for both inbound and outbound calls
  • feel confident in planning and managing calls
  • develop a rapport with a customer
  • assess the customer's needs relative to the companies services or products
  • make an offer and deal with any negative responses
  • identify areas for further skills training.

Contact Us

Graeme Jones
Head of Training Services
Elite Training European Ltd
3 Parkers Place
Martlesham Heath
Ipswich
IP5 3UX
UK

Telephone: +44 (0) 20 3290 1473

Email: graeme@elitetraining.co.uk

ABOUT US

  • For over 20 years we've been delivering excellent management training and personal development skills to businesses and public sector organisations across the UK.
  • Our trainers enhance the learning experience with our high energy, results driven approach.
  • Experiential learning with business games and training materials help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points.

OUR CLIENTS

Here are some of our customers who appreciate our experience in training and enjoyed our courses and business games:

BALFOUR BEATTY COCA-COLA GLAXOSMITHKLINE GOLDMAN SACHS
       
IKEA JOHN LEWIS PWC WALMART

Testimonials from the Sales Presentation course

“An excellent course, a lot to learn in just two days, but I gained many new ideas from the course content. I will make particular use of presenting myself and the product on the telephone and face-to-face.”M. Ridley – John Catt Educational Ltd

“Overall everyone was extremely positive, and walked away more confident in taking a sales enquiry including techniques to listen carefully and to use open questions. I think before the training some were a little worried to how relevant the training would be to them, however they all advised that many aspects were very relevant to their everyday role, even if they do not respond to many direct sales enquires.” L. Colebourn – DPAS

If you are interested in finding out more about our Telephone Sales course please fill out the form.

If you need any help finding the best coaching for you, please call us on:

+44 (0) 20 3290 1473

Elite Training will not pass your contact details on to any third parties, and will only contact you in relation to your enquiries.

 

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Contact

Elite Training European Ltd

Telephone: +44 (0) 20 3290 1473

Email: info@elitetraining.co.uk

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