DURATION

1 day

TRAINING DATES

Client's preferred dates

COSTS

Contact us

The telephone is still one of the most effective tools to reach out to your customers, build an understanding of their needs and provide solutions to their requirements. Used effectively, it can significantly enhance your sales and build a productive bond between your business and customers.

This Course teaches the importance of dealing professionally with customers and techniques to ensure a successful outcome for both customer and business.

ABOUT

The telephone is an important tool that provides the means by which business is delivered to your door. However, the telephone enquiry is an opportunity, not a guarantee of business.

It is amazing how quickly we form an impression about a person or company when our telephone call is answered.

Customers who are treated well will call again and bring you more business and most calls could be handled better if staff are taught to see things from the customer's perspective.

Our telephone training course will enable staff to develop techniques to ensure they make the most of each opportunity available from every enquiry.

It is relatively easy to bring about substantial improvements by using the techniques taught on this course.

Delegates find the workbook they complete on the course an invaluable tool. It is also an excellent reference to use in the workplace.

WHO WILL BENEFIT:

All telephone users who could affect the reputation of your organisation.

BY THE END OF THE TELEPHONE TRAINING COURSE DELEGATES WILL BE ABLE TO: 

  • project a professional image
  • build rapport
  • understand the needs of customers
  • use the principles of good telephone technique
  • make appropriate handovers and re-route calls
  • use questions and summarising skills without antagonising the caller
  • show effective listening skills
  • take and relay accurate messages
  • create the right impression
  • control the call
  • Use recovery strategies and how to turn a complaint into a happy customer
  • gain confidence in dealing with a wide variety of telephone calls
  • show personal commitment to quality and service.

Contact Us

Graeme Jones
Head of Training Services
Elite Training European Ltd
3 Parkers Place
Martlesham Heath
Ipswich
IP5 3UX
UK

Telephone: +44 (0) 20 3290 1473

Email: graeme@elitetraining.co.uk

ABOUT US

  • For over 20 years we've been delivering excellent management training and personal development skills to businesses and public sector organisations across the UK.
  • Our trainers enhance the learning experience with our high energy, results driven approach.
  • Experiential learning with business games and training materials help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points.

OUR CLIENTS

Here are some of our customers who appreciate our experience in training and enjoyed our courses and business games:

BALFOUR BEATTY COCA-COLA GLAXOSMITHKLINE GOLDMAN SACHS
       
IKEA JOHN LEWIS PWC WALMART

Testimonials from the Project Management course

“I learnt a lot about responding to different callers. The seminar kept me interested all the time with PowerPoint presentations and discussions. The workbook covered everything I wanted to know.”

P. Hetherington – David Smith St Ives Ltd.

“The course was educational and fun at the same time. Everything was very clear with good explanations.”G. Nantais – Nash Matthews.

“I enjoyed the course. The tutor was very nice and made everything interesting. I will definitely be more assertive when transferring calls through to people who don't want o take them. I will also not let my mood transmit to the person calling – if I am having a bad day.” C. Creighton – Northern Ireland Office.

If you are interested in finding out more about our Telephone Training course please fill out the form.

If you need any help finding the best coaching for you, please call us on:

+44 (0) 20 3290 1473

Elite Training will not pass your contact details on to any third parties, and will only contact you in relation to your enquiries.

 

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Elite Training European Ltd

Telephone: +44 (0) 20 3290 1473

Email: info@elitetraining.co.uk

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